unified communication - teams direct routing

Microsoft Teams
Direct Routing

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Integrating Microsoft Teams with eve’s unified communications provides a new solution for your customers. It allows them to make and receive calls through Teams, ensuring a seamless communication experience.

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what is Teams Direct Routing?

Direct Routing allows Teams users to make calls from Teams to numbers outside of their organisation. This can mean mobile, landline and international numbers.

Historically this has been expensive. Integrating Teams with eve makes direct routing chargeable at the cost of standard rate calls from a landline.

It also allows you to add bolt-on products to Teams users, such as inbound numbers, call recording, hunt groups, IVR, call queues and all the features you can utilise with eve’s cloud based phone system.

making complex
technology simple

As part of our dedication to make complex technology simple, we have created an auto-configuration tool to make this process easy.

One of the most challenging parts of enabling Direct Routing for Microsoft tenants is the amount of PowerShell required to activate and sync direct routing with the service provider.

The configuration we have created, means that calls made from the user’s Teams account outside of the platform will go across the eve’s network, effectively creating a Teams phone system.

This is charged per user, which reduces the cost of a manual configuration process enormously and saves you and your customer time.

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benefits of Teams Direct Routing 

A cost-effective solution Icon

A cost-effective solution, charged per user at usual call rates

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Option to keep existing phone numbers or choose new ones

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Access to all of eve’s features including auto-attendant, call queues, hold & transfer, voicemail and more

keep existing phone numbers Icon

Ability to call anyone on any device using Teams

Simple, more cost-effective billing Icon

Simple, more cost-effective billing

Microsoft Teams licensing requirements for Direct Routing

The licence needed for Direct Routing is the “Microsoft Teams Phone Standard” licence.

Teams Phone is included in a number of licences including:

  • Common Area Phone
  • Microsoft 365 Business Voice (without calling plan)
  • Microsoft 365 E5
  • Microsoft Teams Rooms Standard
  • Office 365 E5

In addition, the Teams Phone licence can be added to the following:

  • Micrsoft Teams Essentials
  • Microsoft 365 Business Basic
  • Microsoft 365 Business Standard
  • Microsoft 365 Business Premium
  • Microsoft 365 E1
  • Microsoft 365 E3

Resource accounts like Auto Attendants and Call Queues require the free Microsoft Teams Phone Resource Account licence.

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