unified communication - teams direct routing
Microsoft Teams
Direct Routing
what is Teams Direct Routing?
Direct Routing allows Teams users to make calls from Teams to numbers outside of their organisation. This can mean mobile, landline and international numbers.
Historically this has been expensive. Integrating Teams with eve makes direct routing chargeable at the cost of standard rate calls from a landline.
It also allows you to add bolt-on products to Teams users, such as inbound numbers, call recording, hunt groups, IVR, call queues and all the features you can utilise with eve’s cloud based phone system.
making complex
technology simple
As part of our dedication to make complex technology simple, we have created an auto-configuration tool to make this process easy.
One of the most challenging parts of enabling Direct Routing for Microsoft tenants is the amount of PowerShell required to activate and sync direct routing with the service provider.
The configuration we have created, means that calls made from the user’s Teams account outside of the platform will go across the eve’s network, effectively creating a Teams phone system.
This is charged per user, which reduces the cost of a manual configuration process enormously and saves you and your customer time.
benefits of Teams Direct Routing
A cost-effective solution, charged per user at usual call rates
Option to keep existing phone numbers or choose new ones
Access to all of eve’s features including auto-attendant, call queues, hold & transfer, voicemail and more
Ability to call anyone on any device using Teams
Simple, more cost-effective billing
Microsoft Teams licensing requirements for Direct Routing
The licence needed for Direct Routing is the “Microsoft Teams Phone Standard” licence.
Teams Phone is included in a number of licences including:
- Common Area Phone
- Microsoft 365 Business Voice (without calling plan)
- Microsoft 365 E5
- Microsoft Teams Rooms Standard
- Office 365 E5
In addition, the Teams Phone licence can be added to the following:
- Micrsoft Teams Essentials
- Microsoft 365 Business Basic
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium
- Microsoft 365 E1
- Microsoft 365 E3
Resource accounts like Auto Attendants and Call Queues require the free Microsoft Teams Phone Resource Account licence.
our other unified communication solutions
discover more eve Wholesale solutions
managed office
We offer specialist support to take the burden away from time consuming, back-office functions, so you can focus on doing what you do best.
Our support includes managed billing, white labelled managed services and marketing support.
cloud
Our cloud solutions are designed to be scalable, flexible, and secure. Our dedicated team of technical experts can help you curate the best solutions tailored to your customers' needs.
Whether your customers prefer leading public cloud vendors like AWS and Azure or private cloud options, we provide the choice and flexibility to meet their specific requirements.
connectivity
Our connectivity solutions can all be ordered and managed through a single portal. You can expect easy navigation with instant access to the tools and data you need to manage your connectivity orders.
A low touch provisioning process that guarantees that your customer is up and running quickly. You’ll have access to reliable speed and availability checkers so you can instantly find the best solution. Place your order with just a few clicks and arrange for pre-configured routers to be shipped directly to your customer’s site.
become an eve partner
We're ready to welcome new partners who are focused on providing the best solutions to their existing customer base while optimising new business along the way.
Our onboarding and accreditation process is renowned for giving partners the tools and knowledge they need to start selling eve solutions.
If you think we could make a good partnership, let’s start talking.