what are the three Teams solutions?
eve Wholesale delivers a complete unified communications platform by facilitating Microsoft Teams access via three channels:
Direct Routing, Teams Integration and UC Web.
Direct Routing enables organisations to use eve UC’s high‑quality SIP trunking and voice network to make and receive external phone calls directly within Microsoft Teams.
Teams Integration enhances Microsoft Teams by bringing eve’s cloud-based phone system features directly into the Teams environment. Users can make and receive calls using the familiar Teams interface while benefiting from eve’s advanced features.
UC Web is a browser-based softphone designed to give full control of business calling without requiring physical phones or installed desktop clients. It provides a consistent calling experience whether accessed via a browser or used as an embedded Microsoft Teams app
what is Teams Direct Routing?
Direct Routing allows Teams users to make calls from Teams to numbers outside of their organisation. This can mean mobile, landline and international numbers.
Historically this has been expensive. Integrating Teams with eve makes direct routing chargeable at the cost of standard rate calls from a landline.
It also allows you to add bolt-on products to Teams users, such as inbound numbers, call recording, hunt groups, IVR, call queues and all the features you can utilise with eve’s cloud based phone system.
making complex
technology simple
As part of our dedication to make complex technology simple, we have created an auto-configuration tool to make this process easy.
One of the most challenging parts of enabling Direct Routing for Microsoft tenants is the amount of PowerShell required to activate and sync direct routing with the service provider.
The configuration we have created, means that calls made from the user’s Teams account outside of the platform will go across the eve’s network, effectively creating a Teams phone system.
This is charged per user, which reduces the cost of a manual configuration process enormously and saves you and your customer time.
benefits of Teams Direct Routing
A cost-effective solution, charged per user at usual call rates
Option to keep existing phone numbers or choose new ones
Access to all of eve’s features including auto-attendant, call queues, hold & transfer, voicemail and more
Ability to call anyone on any device using Teams
Simple, more cost-effective billing
Microsoft Teams licensing requirements for Direct Routing
The licence needed for Direct Routing is the “Microsoft Teams Phone Standard” licence.
Teams Phone is included in a number of licences including:
- Common Area Phone
- Microsoft 365 Business Voice (without calling plan)
- Microsoft 365 E5
- Microsoft Teams Rooms Standard
- Office 365 E5
In addition, the Teams Phone licence can be added to the following:
- Micrsoft Teams Essentials
- Microsoft 365 Business Basic
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium
- Microsoft 365 E1
- Microsoft 365 E3
Resource accounts like Auto Attendants and Call Queues require the free Microsoft Teams Phone Resource Account licence.
what is UC Web?
eve UC Web is a lightweight, browser-based softphone designed to give users full control of their business calling and personal telephony settings without requiring physical desk phones or installed desktop clients.
It provides a consistent and intuitive calling experience whether accessed directly via a web browser or used as an embedded Microsoft Teams app.
Users can make and receive calls using their eve UC number, search and manage contacts, highlight favourites, and review call history and voicemail from a single interface.
Designed for hybrid and remote working environments, eve UC Web helps teams stay connected, responsive, and in control wherever work happens
benefits of UC Web
Search, view and manage contacts from a central directory
Make and receive business calls using your eve UC number
Access to all of eve’s features including auto-attendant, call queues, hold & transfer, voicemail and more
Change outbound presentation to maintain a professional caller identity
No additional licence fee
licensing requirements for UC Web
An active eve UC licence is required.
Contact your local eve UC provider or email hello@evewholesale.co.uk for more details
Web access: https://webphone.dev.iameve.co.uk/login
Available as a Microsoft Teams app
what is Teams Integration?
The eve UC Teams Integration provides seamless enterprise calling inside Microsoft Teams by bringing eve’s cloud-based phone system features directly inside its environment.
Users can make and receive calls using the familiar Teams interface while benefiting from eve’s advanced telephony features and unified communications capabilities.
This creates a streamlined, intuitive experience for organisations adopting Teams as their primary collaboration hub
benefits of Teams Integration
unified experience inside a familiar tool
productivity boost through advanced call handling
Access to all of eve’s features including auto-attendant, call queues, hold & transfer, voicemail and more
scalable for growing businesses
consistent communication across devices
licensing requirements for Teams Integration
An active eve Prime licence and Microsoft Teams Phone System (Microsoft 365) is required.
Contact your local eve UC provider or email hello@evewholesale.co.uk for more details.
discover more eve Wholesale solutions
managed office
We offer specialist support to take the burden away from time consuming, back-office functions, so you can focus on doing what you do best.
Our support includes managed billing, white labelled managed services and marketing support.
prime mobile
connectivity
Our connectivity solutions can all be ordered and managed through a single portal. You can expect easy navigation with instant access to the tools and data you need to manage your connectivity orders.
A low touch provisioning process that guarantees that your customer is up and running quickly. You’ll have access to reliable speed and availability checkers so you can instantly find the best solution. Place your order with just a few clicks and arrange for pre-configured routers to be shipped directly to your customer’s site.
become an eve partner
We're ready to welcome new partners who are focused on providing the best solutions to their existing customer base while optimising new business along the way.
Our onboarding and accreditation process is renowned for giving partners the tools and knowledge they need to start selling eve solutions.
If you think we could make a good partnership, let’s start talking.