2024
Release date: April 2024
Organisation hierarchy
Breadcrumb menu to show the organisational hierarchy of the account.
Release date: February 2024
Approval process for ethernet ordering
An approval stage can now be enforced when your customers place ethernet orders directly in the portal. This feature, when enabled, requires you to approve the order before it progresses, giving you a chance to validate the order and the customers placing it.
Release date: January 2024
Call queue rewrite release
The first part of a large write of the voice portal to use an Angular frontend and .Net API backend, benefits include increased speed, high scalable and eventually will allow us to publish an API for customers to interact with us programmatically.
Release date: January 2024
Activity export
Added ability to export cease and migration activity as a CSV.
Release date: November 2023
Billing now available on the eve portal
From the new billing section in the eve portal, you can download your invoices and any associated data.
Release date: February 2024
Approval process for ethernet ordering
An approval stage can now be enforced when your customers place ethernet orders directly in the portal. This feature, when enabled, requires you to approve the order before it progresses, giving you a chance to validate the order and the customers placing it.
Release date: May 2023
Default audio prompts
Wholesalers and Resellers now have access to the Prompt Manager on their respective dashboards where prompts can be uploaded for all customers.
Release date: May 2023
Direct access to prompt manager
Prompts can now be added while creating a feature without needing to navigate away to the company dashboard. Clicking on the plus will bring up the prompt manager in a modal dialog for you to upload a prompt.
Release date: May 2023
Direct access to number ordering
Numbers can now be ordered while creating a feature without needing to navigate away to the company ordering screen. Clicking on the plus will bring up the number ordering in a modal dialog for you to request whatever numbers are required.
Release date: April 2023
Device status
Device status will now give you the ability to see if a device is registered to the eve platform.
If a device has successfully registered on the user’s device card a green circle will be shown, if the device is not registered a red circle will be shown.
When you hover over the online status, a tooltip will show you when the device first came online and the IP address that the device is registering from.
Please note that although a device coming online will be almost instantaneous, due to the way SIP registrations work it could be up to 5 minutes before we are aware that a device is offline.
Release date: March 2023
Bank holiday scheduling
You can now configure what you want to happen to your groups on public holidays using our new bank holiday time schedule.
To configure this feature go to the schedules page as usual and select ‘bank holidays’.
You can then select which public holidays to apply the schedule to. You’ll then be presented with the normal options of closed, open, forward as well as the the ability to add a prompt.
Release date: February 2023
Missed call reporting
Existing portal users can access this new feature by clicking on:
‘Reporting’ – ‘Call Reporting’ – ‘Missed Calls Report’.
To help you get the most out of this new feature, we’ve put together all the details of what you’ll now have access to.
Release date: November 2022
Call intrusion
A new call intrusion feature is available, comprising of three functions:
Whisper – this allows users to enter a call, hear both parties and speak to one of those users without the other party hearing. This function is helpful for coaching staff on live calls, without the other party hearing.
Monitor – users can join a call, hear both parties, but neither side can hear you. Great for reviewing agent performance.
Barge in – users can enter a call to hear and speak to both parties. This is helpful for support staff who are managing disputes or customer complaints, as they can talk to customers together.
Release date: November 2022
Bug fixes
Porting Lead Times – the calculation of available port dates has been amended to add an extra day if a port is placed after 16:00.
Speed Improvements – the load time for the skills-based routing panel on advanced call queues has been improved.
Release date: August 2022
Hot desking
A new hot desking feature is available, which allows users to log into shared phones and make calls as themselves from any device.
Release date: July 2022
Call reporting
Existing portal users can access Call Reporting by clicking on ‘Reporting’ and then ‘Call Reporting’ shown below.
Release date: June 2022
Increase prompt file size
Limit for file size now increased to 5MB.
Release date: June 2022
Bug fixes
Company voicemail numbers – displaying correctly in DDI assigning tool.
Postcode lookup – now mandatory before manually entering an address.
IVR previous button – allows navigation back to first screen if no destinations entered.
Release date: April 2022
Call recording platform
Our new call recording platform built entirely in-house.
Security
Improved levels of security with end-to-end encryption of the call recording and encrypted file storage. From the moment a call starts, the recording is encrypted. It is then ‘converted encrypted’ and ‘archived encrypted’ to storage. The call only becomes decrypted once it is delivered to the customer’s browser for playback or download.
Pause and resume
Users are now able to pause the recording of a call to take sensitive information such as credit card details from the caller, and then resume recording. This is a key feature for becoming PCI compliant.
To pause the recording use *123 and to resume *321, or programme the handset’s hotkeys. This feature can be used across all eve Voice products, where call recording is enabled.
Digital watermark
Calls have a digital watermark embedded in the file so the file can be proved to be an original, untampered recording, if required to be used in court. This cutting edge security feature is built using the latest in cryptographics technology and our team have the ability to verify whether or not a call recording has been altered.
Improved efficiency
Improved file compression and conversion deliver enhanced platform performance. Calls are now available to be listened to within a couple of minutes after the call completes.
Call recording files are smaller, which means they take up less space when downloaded.
Release date: April 2022
Removing invalid mailboxes
We have identified that when creating their accounts, some users are inputting an email adress which points to a non-existent mailbox. This includes a large number of email addresses which use domains associated with eve Networks.
This results in a large volume of bounced emails, which originate from eve Networks’ mail servers. THis process decreases the trust level of these servers on the public internet.
We have introduced a change which prevents users from adding emails with the following domains:
- iameve.co.uk
- evenetworks.co.uk
- evenetworks.com
- evenetworks.uk
- gnetworks.uk
- ninenetworks.co.uk
- ninenetworks.uk
- ftpgroup.co.uk
- ftpgroup.uk
Release date: April 2022
Subscription to ECP emails
Users will have the option to subscribe to ECP emails. This enables users to receive alerts if a site reaches the warning or the bar limits. The feature can be activated on the user configuration under ‘Permissions’
Release date: April 2022
Bug fixes
Custom presentation name – when editing a custom presentation, the name will update correctly
Group voicemail validation – name length validation will be added
Edit device – end user permissions will be updated to allow edit of device
Adding mobile devices – permissions will be updated to allow and restrict the adding of a mobile device based on the licence ordered. End user admins can only add mobile devices if they are included within their licence
Release date: March 2022
Bug fixes
Order Report Speed – Improvements to how quickly the ordering report loads. Filters have also been fixed and port date has been added
General Site Speed – Improvements have been made to authorisation around the site to improve speed
Company Dashboard Speed – Individual widgets have been configured to load independently to speed up the load time of the page
SIP Trunk Config Speed – Optimisations have been made to this page to improve load times Global Filter Speed – Optimisations have been made to this control to improve load times