managed office
support that helps you grow your business
what is eve’s managed office
eve Wholesale's Managed Office is designed to free MSPs and resellers up to focus on their core business, by outsourcing specialist, costly back-office tasks. That includes marketing support, managed service desk and managed billing.
We come armed with deep market knowledge, clockwork billing solutions and all the techie know-how needed to deliver superb customer service.
By working with us you can run lean, get help to find your groove with your customers and ultimately, make more money.
Marketing support
Talk to more customers, sell more stuff and grow your business with meaningful marketing support.
Talk more
Have better, deeper conversations with more customers.
Make more
Get tangible sales results and make better margins than you would elsewhere. Gain clarity on gap analysis and increase customer value with access to extra products that fit with what your customers really need.
Never lose a customer
Build real, strong, collaborative relationships that brings success for you and your customers.
- Personalised, human support - not just a login to a portal
- Market insights
- Marketing funding and incentives
- Co-branded marketing materials
- Lead data
- Bespoke campaigns that drive real growth
- PR strategies
- Design support
- Marketing training and workshops
- CRM tools
- Event support
Managed service desk
Happier, more loyal customers, without the overheads that come with an in-house technical team.
Spend less
Tap into eve’s customer friendly techie team, at a fraction of the cost it would take to hire equivalent talent inside your own business.
Speedy delivery
Super fast order management and provisioning, without you having to do a thing. eve’s team will even configure and ship your customers’ hardware, so they’re up and running in no time.
Happy, loyal customers
Customers really care about service, and when it works well, there’s little motivation to look elsewhere.
We’ll make sure they’re happy and will work hard to make sure you never lose a customer.
- Hands off, exceptional customer service
- Fault management
- Order management and provisioning
- Call handling and forwarding
- Administrative support
Managed billing
Free your business from the notoriously time-consuming hassle of telecoms billing. Improve accuracy and collect cash faster, so you can focus on growing your business.
Make fewer errors
A combination of automation and hands-on, human support means you’ll have fewer billing errors. Spend less time on disputes and enjoy the benefits of having happier customers.
Save time
Step back from the time-consuming billing admin, so you can spend your time on your core business.
Run lean
Scale as you grow, without the risk of bill creep. Avoid the hassle and cost of hiring and training new people.
- Hands off, accurate, automated billing
- Direct Debit collection brings cash in faster
- Human credit control reduces outstanding debt
- Customer service and dispute resolution
- Revenue assurance
- Billing intelligence, detailed reporting and human commercial advice
- Regulatory compliance
- Training and collaboration with your team
- Human contact with our friendly team, as and when you need it
discover more eve Wholesale solutions
unified communications
Our cloud-based phone system was created to give the channel a hosted voice solution where you can find everything you need to supply and support your customers in one central location.
The unified communications portal is all managed in-house which means we have the flexibility to develop new features quickly. And it means we’re flexible with what we can add. If there is a tool that would help you, we can look at making it happen.
cloud
Our cloud solutions are designed to be scalable, flexible, and secure. Our dedicated team of technical experts can help you curate the best solutions tailored to your customers' needs.
Whether your customers prefer leading public cloud vendors like AWS and Azure or private cloud options, we provide the choice and flexibility to meet their specific requirements.
connectivity
Our connectivity solutions can all be ordered and managed through a single portal. You can expect easy navigation with instant access to the tools and data you need to manage your connectivity orders.
A low touch provisioning process that guarantees that your customer is up and running quickly. You’ll have access to reliable speed and availability checkers so you can instantly find the best solution. Place your order with just a few clicks and arrange for pre-configured routers to be shipped directly to your customer’s site.
become an eve partner
We're ready to welcome new partners who are focused on providing the best solutions to their existing customer base while optimising new business along the way.
Our onboarding and accreditation process is renowned for giving partners the tools and knowledge they need to start selling eve solutions.
If you think we could make a good partnership, let’s start talking.